Job Description
Join our dynamic team as an Immediate Hire Customer Service Specialist in Washington DC! We're seeking motivated individuals to start immediately and deliver exceptional client experiences. This contract position offers competitive pay, flexible hours, and rapid onboarding. If you're ready to hit the ground running and make an impact, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently using CRM systems like Salesforce
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to address complex customer needs
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year of customer service experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Excellent verbal and written communication skills
- Ability to work flexible hours including evenings/weekends
- High school diploma or equivalent required