Job Description
Join MetroConnect Solutions in Atlanta and kickstart your career with no experience required! We're seeking passionate individuals to join our dynamic customer service team. Enjoy competitive pay, comprehensive training, and opportunities for growth in a supportive environment. Perfect for recent graduates or career changers looking to build professional skills in Georgia's thriving business hub. Apply today and become part of our mission to deliver exceptional local service!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics including call quality and resolution times
- Stay updated on product knowledge and service protocols
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Positive attitude and willingness to learn new systems
- Reliable transportation to our downtown Atlanta location
- Must pass background check and drug screening