Job Description
Join our dynamic team in Oklahoma City as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support experiences while launching their careers in a fast-paced, growth-oriented environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our nationally recognized organization.
Our Oklahoma City headquarters offers a modern workspace, flexible scheduling options, and a supportive culture focused on professional development. Perfect for recent graduates or career changers looking to build foundational skills in communication, problem-solving, and client relationship management.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve technical issues and process orders using CRM systems
- Collaborate with cross-functional teams to address escalated concerns
- Document interactions and maintain detailed case records
- Contribute to process improvement initiatives
- Meet performance metrics including response times and satisfaction scores
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service experience or internship
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and basic CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Must pass background check and drug screening
- Valid Oklahoma driver's license (if field visits required)