Job Description
Immediate opportunity for motivated individuals in Charlotte, NC! Join our dynamic team as a Customer Service Specialist and start your career tomorrow. We're hosting walk-in interviews daily – no appointments needed. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for career changers and recent graduates. Don't miss this chance to grow with an industry leader!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response times
- Process orders, returns, and account modifications
- Identify opportunities to upsell products/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and team player mentality
- Willingness to undergo background check