Job Description
Join our dynamic team at Urban Solutions Group and launch your career in customer service! We're seeking motivated individuals with no prior experience to join our Boston-based operations. Our comprehensive training program ensures you'll develop essential skills while contributing to our mission of delivering exceptional client experiences. Enjoy competitive pay, growth opportunities, and a supportive workplace culture.
Walk-in interviews held daily at our downtown Boston office: Monday-Friday 9AM-4PM. No appointment necessary!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we provide full training
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Exceptional problem-solving abilities
- Flexibility to work rotating weekends (1-2 days/month)
- Must pass background check and drug screening
- Valid government-issued photo ID required for walk-in interviews