Job Description
Are you looking for a job that values your time and offers stability? Horizon Staffing Solutions is currently hiring Customer Service Representatives in Kansas City, MO. We pride ourselves on providing weekly pay and a supportive environment where you can grow your career.
Whether you are looking to start a new career or just need a job that pays on time, this is the perfect opportunity for you. We offer a fast-paced environment with opportunities for advancement and a culture that truly cares about its employees.
Why Join Our Team?
- Weekly Paychecks: Get paid every Friday with no waiting.
- Immediate Start: Begin your career as soon as today.
- No Experience Required: We provide comprehensive on-the-job training.
- Flexible Scheduling: We work around your life.
Responsibilities
- Answer inbound and outbound customer inquiries via phone, email, and chat with a friendly demeanor.
- Resolve customer issues and complaints with patience, empathy, and professionalism.
- Accurately input and update customer information into our CRM systems.
- Process returns, exchanges, and service requests efficiently and accurately.
- Collaborate with team members to improve service quality and resolve escalations.
- Meet daily and weekly performance metrics and KPIs.
- Maintain a clean and organized workspace.
Qualifications
- High school diploma or GED equivalent is preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (35+ WPM).
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace (for hybrid/remote options).
- Must be available to work weekends or holidays as needed.