Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Boston! No experience needed – we provide comprehensive training to launch your career immediately. Work in a modern downtown office with competitive pay, growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking for a fresh start.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues using our CRM system
- Collaborate with team members to maintain service excellence
- Document interactions accurately in our customer database
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent (college graduates welcome)
- No prior experience required – training provided
- Strong verbal communication skills in English
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including weekends
- Reliable transportation to downtown Boston office
- Passion for helping others and delivering exceptional service