Job Description
Start your career journey with Detroit Community Solutions! We're seeking passionate individuals for our entry-level Customer Service Specialist role – no experience required. Join our dynamic team dedicated to serving Detroit residents and gain valuable skills while making a meaningful impact. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in the heart of Michigan.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Assist clients with account inquiries, billing questions, and service requests
- Document customer interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No prior experience necessary – we provide full training!
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (email, data entry)
- Positive attitude and willingness to learn
- Commitment to serving Detroit's diverse communities