Job Description
Join our dynamic team at Urban Growth Careers and kickstart your career in customer service! We're seeking enthusiastic individuals with no prior experience to join our Indianapolis-based support team. Enjoy comprehensive training, a supportive work environment, and opportunities for growth. Perfect for recent graduates or career changers looking to build professional skills in a thriving Midwest hub.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and account updates accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions in compliance with company protocols
- Contribute to team performance goals and customer satisfaction metrics
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Positive attitude and willingness to learn new systems
- Ability to work flexible hours including occasional weekends
- Valid US work authorization