Job Description
Join our dynamic team at Tampa Bay Innovations and become the voice of our valued customers! We're urgently seeking passionate individuals to deliver exceptional service in our fast-paced Tampa headquarters. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of Florida's most vibrant cities. Perfect for local job seekers ready to make an immediate impact!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and ticketing systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly KPIs for customer satisfaction and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and multitasking abilities
- Valid Florida driver's license (if local travel required)