Job Description
Join Baltimore Community Services as a Customer Service Specialist and launch your career without prior experience! We're seeking enthusiastic individuals to deliver exceptional service to our diverse community. Enjoy comprehensive training, a supportive team environment, and competitive benefits. This is your opportunity to grow professionally while making a meaningful impact in Baltimore.
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with professionalism
- Resolve customer concerns using problem-solving techniques and empathy
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and skills
- Support community outreach initiatives as assigned
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and commitment to customer satisfaction
- Reliable transportation and punctuality