Job Description
Join our dynamic team at FastTrack Staffing Solutions and enjoy the flexibility of part-time work with weekly pay! We're seeking motivated Customer Service Specialists in San Diego to deliver exceptional experiences while advancing their careers in a supportive environment. Perfect for students, professionals seeking supplemental income, or anyone valuing work-life balance. Our modern downtown offices offer collaborative spaces and cutting-edge tools to help you thrive.
Responsibilities
- Handle 30+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and service issues using CRM systems while maintaining 95% satisfaction rate
- Collaborate with cross-functional teams to implement process improvements
- Document interactions accurately in Salesforce to ensure compliance and continuity
- Participate in weekly training sessions to enhance product knowledge and service techniques
- Meet performance metrics including first-contact resolution and average handle time
- Contribute to team success by sharing best practices and supporting colleagues
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office suite
- Exceptional communication skills with ability to de-escalate complex situations
- Strong time management with ability to multitask in fast-paced setting
- Valid California driver's license (for occasional off-site client meetings)
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and passion for helping others succeed