Job Description
Launch your career in Atlanta with no experience required! Metro Staff Solutions is hiring Entry-Level Customer Service Specialists for immediate full-time positions. We provide comprehensive training and a supportive environment where motivated individuals can thrive. If you're eager to grow professionally while serving diverse clients, this is your opportunity to start today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions using CRM systems with accuracy
- Collaborate with cross-functional teams to ensure seamless service
- Meet performance metrics for call handling and resolution times
- Participate in ongoing product knowledge training
- Identify opportunities to improve customer experience
Qualifications
- No prior experience necessary - we train from the ground up
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Positive attitude with problem-solving mindset
- Ability to work flexible hours including weekends
- Reliable transportation to downtown Atlanta location
- Passion for helping others succeed