Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career today! No experience needed – we provide comprehensive training to help you succeed. At Urban Support Services, we value enthusiasm, reliability, and a willingness to learn. This is your opportunity to build foundational skills in a supportive environment while making a real impact in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and maintain accurate customer records
- Collaborate with team members to resolve complex issues efficiently
- Contribute to continuous improvement of service protocols
- Support marketing initiatives through customer engagement
- Adhere to company policies and regulatory compliance standards
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to learn new technologies quickly
- Positive attitude and collaborative mindset
- Reliable transportation to our Oakland headquarters
- Authorization to work in the United States