Job Description
Join our dynamic team at GrowthEdge Solutions Inc. and kickstart your career in Sacramento! We're seeking motivated Entry Level Customer Service Specialists to deliver exceptional client experiences. This is your opportunity to grow professionally while supporting our tech-forward clients. Enjoy competitive pay, comprehensive training, and a collaborative environment where your contributions matter. Start immediately and build your future with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide step-by-step guidance to clients
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to escalate complex issues efficiently
- Maintain detailed knowledge of products and services through continuous training
- Contribute to process improvements to enhance customer satisfaction metrics
- Support team goals by maintaining high performance standards and SLAs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or entry-level experience
- Strong verbal communication and active listening skills
- Basic proficiency with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies
- Valid authorization to work in the United States
- Must reside within 30 miles of Sacramento for immediate onboarding