Job Description
Join MetroCare Solutions as an Entry-Level Customer Service Specialist and launch your career in Baltimore's thriving healthcare sector! We're hiring motivated individuals with no prior experience – just a passion for helping others. Our walk-in interview process makes it easy to start immediately. Enjoy competitive pay, comprehensive training, and opportunities for growth within our supportive team.
As a cornerstone of our patient support team, you'll be the first point of contact for inquiries, ensuring seamless service delivery. We value diversity and are committed to fostering an inclusive workplace where every team member can thrive.
Responsibilities
- Respond to patient inquiries via phone, email, and in-person with empathy and professionalism
- Process administrative tasks including scheduling and data entry with attention to detail
- Collaborate with healthcare providers to coordinate patient services
- Maintain accurate records in our HIPAA-compliant systems
- Resolve issues efficiently following established protocols
- Participate in ongoing training to enhance service quality
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong organizational abilities and attention to detail
- Basic computer proficiency with MS Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Valid government-issued photo ID for walk-in interview