Job Description
Join Detroit's fastest-growing community service organization as an Entry-Level Customer Specialist! We're seeking passionate individuals to support local residents and businesses while building foundational career skills. No experience required—just your enthusiasm and commitment to Detroit's revitalization. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our supportive team environment.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Assist clients with service inquiries, account management, and problem resolution
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate client records and documentation in CRM systems
- Participate in community outreach initiatives to promote local services
- Support daily operations including data entry and administrative tasks
- Contribute to continuous improvement of customer experience processes
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong communication and interpersonal skills
- Basic proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Commitment to customer-centric values and community service
- Reliable transportation to downtown Detroit location
- Positive attitude and willingness to learn new systems