Job Description
Are you looking for a rewarding career in Atlanta, GA? Horizon Tech Solutions is seeking ambitious individuals to join our team as Entry Level Customer Support Associates. We value passion, dedication, and a desire to learn. Whether you are fresh out of school or looking for a career change, we provide the comprehensive training and support you need to succeed.
As a member of our growing team, you will play a crucial role in ensuring our clients receive top-notch service. We pride ourselves on a collaborative work environment and clear pathways for rapid advancement within the company.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Accurately document all customer interactions and account information in our CRM system.
- Collaborate with the sales and technical support teams to ensure a seamless customer experience.
- Stay up-to-date with product knowledge and company policies through ongoing training.
- Identify opportunities to cross-sell products and services to existing clients.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Reliable computer and high-speed internet connection.
- Must be authorized to work in the United States.