Job Description
Are you ready to launch your career in Miami, FL? Horizon Support Group is actively seeking motivated individuals to join our dynamic team as Entry Level Customer Support Representatives. We are looking for passionate people who are eager to learn and grow with us immediately.
As a leader in the industry, we believe in investing in our team. We offer comprehensive paid training, career advancement opportunities, and a supportive work environment. Whether you are a recent graduate or looking for a fresh start, this is the perfect opportunity to build a stable and rewarding career.
Why Join Us?
- Competitive entry-level salary ($18 - $24/hr).
- Full medical, dental, and vision insurance.
- Paid training and clear career progression paths.
- Modern office environment in the heart of Miami.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Assist customers with troubleshooting, product information, and account management.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with team leads and peers to resolve complex issues and improve service quality.
- Meet daily performance metrics regarding call volume, call duration, and customer satisfaction scores.
- Stay updated on product knowledge and company policies through ongoing training sessions.
- Maintain a positive and productive attitude during high-volume periods.
Qualifications
- High School Diploma or GED required; Bachelor's degree preferred but not mandatory.
- Excellent verbal and written communication skills.
- Ability to type at least 35 words per minute and navigate computer systems efficiently.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Reliable internet connection and a quiet workspace (if remote).
- Willingness to work flexible shifts, including evenings and weekends.
- Must be authorized to work in the United States.