Job Description
Launch your career with LocalHire Solutions, Austin's fastest-growing community-focused employer! We're seeking passionate Entry-Level Customer Support Specialists to join our dynamic team and deliver exceptional service to our growing client base. No experience? No problem! We provide comprehensive training and career growth opportunities. Join us in building meaningful connections while developing valuable professional skills in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our proprietary support system and troubleshooting protocols
- Document interactions accurately in our CRM database for quality assurance
- Collaborate with senior team members to resolve complex customer escalations
- Contribute process improvement ideas to enhance customer experience
- Participate in weekly training sessions to expand product knowledge
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years of customer service or support experience
- Strong communication skills with clear, concise verbal and written abilities
- Basic computer proficiency and ability to learn new software quickly
- Problem-solving mindset with attention to detail
- Ability to work flexible hours including weekends as needed
- Valid Texas driver's license and reliable transportation (field visits required)