Job Description
Are you looking to kickstart your career in the dynamic world of Information Technology? Nexus Tech Solutions is seeking a motivated Entry Level IT Support Associate to join our growing team in Chicago, Illinois.
We believe in nurturing talent and providing a robust training ground for individuals eager to build a career in tech. You will work alongside experienced professionals, gaining hands-on experience in hardware troubleshooting, software deployment, and network administration.
If you are a quick learner with a passion for problem-solving and a desire to help others, we want to meet you. This is an excellent opportunity to grow into a specialized IT role with a top-tier company.
Why Join Us?
- Comprehensive training for entry-level candidates.
- Modern work environment in the heart of downtown Chicago.
- Opportunity for rapid career advancement.
- Competitive benefits package.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and peripheral devices.
- Assist in the setup, configuration, and maintenance of employee workstations and mobile devices.
- Monitor system performance and respond to help desk tickets in a timely manner.
- Collaborate with the network team to ensure secure and stable IT infrastructure.
- Maintain accurate records of incidents and resolutions in the ticketing system.
- Assist in inventory management of IT assets and supplies.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science or related field preferred).
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication skills, both verbal and written.
- Ability to work independently as well as part of a collaborative team.
- Eagerness to learn new technologies and adapt to changing IT environments.