Job Description
We are looking for a motivated Entry Level IT Support Specialist to join our growing team in Columbus, OH. This is a fantastic opportunity for recent graduates or career changers looking to break into the tech industry. You will work alongside experienced professionals who are eager to mentor you.
As the face of our IT department, you will ensure our employees have the technology they need to succeed. We offer a comprehensive benefits package, including health insurance, paid time off, and a clear career progression path.
Why Join Us?
- Hands-on training with industry leaders.
- Modern, collaborative work environment.
- Competitive salary and benefits package.
- Opportunity for rapid career growth.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues for desktops, laptops, and printers.
- Install, configure, and maintain computer systems, networks, and peripherals.
- Manage and track IT helpdesk tickets using our CRM system.
- Assist in maintaining software licenses and office equipment inventory.
- Conduct regular security updates and patch management.
Qualifications
- High school diploma or equivalent (Bachelor's degree in Computer Science or related field is a plus).
- Familiarity with Microsoft Office Suite and basic computer operations.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication skills and a customer-first attitude.
- Ability to work independently and as part of a collaborative team.
- Willingness to learn new technologies quickly.