Job Description
Join our dynamic team at Tech Innovate Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This is your opportunity to gain hands-on experience in a collaborative environment while working with cutting-edge technologies. Enjoy competitive benefits, professional development opportunities, and a culture that values innovation and growth.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and permissions in Active Directory
- Document technical processes and maintain support tickets
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on infrastructure projects
- Conduct regular system audits and maintenance checks
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification (preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy