Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in NYC's thriving tech sector! We're seeking motivated individuals passionate about technology and customer service to provide essential IT support to our diverse client base. This role offers comprehensive training and growth opportunities within a dynamic team environment.
Responsibilities
- Provide technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain computer systems, printers, and peripherals
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior team members on complex troubleshooting
- Assist with cybersecurity awareness initiatives and basic security protocols
- Support office technology setup and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service orientation with patience and empathy
- Ability to work independently and as part of a team