Job Description
Join our dynamic tech team at InnovateTech Solutions, a Chicago-based leader in digital transformation! We're seeking passionate entry-level professionals to launch their careers in our fast-paced IT environment. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while working alongside industry mentors. Enjoy competitive benefits, flexible work options, and a culture that celebrates innovation and growth. Ready to build your future in one of America's tech hubs?
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk ticket systems and client communications
- Deploy and configure new workstations and peripherals
- Assist with network monitoring and basic security protocols
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Participate in IT infrastructure improvement projects
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service orientation with strong communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional site visits