Job Description
Are you looking to launch a career in the technology sector? Apex Solutions is seeking motivated individuals to join our team as Entry Level IT Support Specialists. We offer a comprehensive training program and a supportive environment where you can grow your technical skills without prior experience.
As a key member of our IT department, you will play a vital role in ensuring our organization's technology runs smoothly. We are committed to hiring talented people from diverse backgrounds and providing them with the tools they need to succeed.
Why Join Us?
- Competitive starting salary and full benefits package.
- On-the-job training and mentorship from senior engineers.
- Career growth opportunities within the tech industry.
- Modern, collaborative work environment in downtown Tucson.
Responsibilities
- Provide first-level technical support to employees via phone and email regarding hardware and software issues.
- Troubleshoot and resolve common network connectivity, printer, and application errors.
- Assist in the setup, configuration, and maintenance of desktop computers and peripherals.
- Document technical issues, resolutions, and user interactions in the internal knowledge base.
- Maintain an accurate inventory of IT assets and monitor hardware status.
- Collaborate with the senior IT team to identify areas for process improvement.
- Participate in weekend and evening on-call rotation for critical system support.
Qualifications
- High school diploma or equivalent (Associate's degree in IT is a plus but not required).
- Basic computer literacy and understanding of operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+).
- Reliable internet connection and a quiet workspace if working remotely.
- A positive attitude and eagerness to learn new technologies.