Job Description
Are you a tech-savvy recent graduate ready to kickstart your career? TechSolutions Inc. is seeking motivated Entry Level IT Support Specialists to join our dynamic team in Columbus, Ohio. As a cornerstone of our operations, you'll provide essential technical support to our growing client base while gaining hands-on experience in network administration, cybersecurity, and system optimization. We offer competitive compensation, comprehensive benefits, and a clear career progression path. Join us in shaping the future of technology in the heart of Ohio!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support with exceptional customer service
- Document technical procedures and maintain accurate service logs
- Collaborate with senior engineers on infrastructure projects
- Implement security protocols to protect client data
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with excellent communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware and software issues independently
- Valid driver's license for occasional on-site visits
- Proactive problem-solving mindset with attention to detail