Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to join our dynamic team in Sacramento, CA. This immediate-start position offers hands-on experience in enterprise IT environments with mentorship from industry experts. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth within a forward-thinking company.
Our Sacramento headquarters boasts state-of-the-art facilities and a collaborative culture where innovation thrives. As an entry-level team member, you'll gain exposure to cutting-edge systems while making tangible impacts on daily operations. We value fresh perspectives and provide structured training to accelerate your professional development.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Diagnose and resolve desktop/laptop malfunctions across 100+ workstations
- Assist with user account management and access permissions
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on new software implementations
- Monitor system performance and report potential security vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware and software issues systematically
- Valid driver's license and reliable transportation
- CompTIA A+ certification (preferred but not required)
- Willingness to work flexible hours during system updates