Job Description
Join TechFlow Solutions as an Entry Level IT Support Specialist and launch your career in Atlanta's thriving tech scene. We're seeking motivated individuals with a passion for technology to deliver exceptional user support. This full-time role offers immediate start and comprehensive training to help you grow into a valuable IT professional. You'll work with cutting-edge systems while making tangible impact in our collaborative environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document IT processes and maintain accurate support ticket records
- Collaborate with senior team members on complex troubleshooting
- Assist with cybersecurity best practices implementation
- Train end-users on new technologies and system updates
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent verbal and written communication abilities
- Ability to work independently and in team settings
- Customer service mindset with patience and empathy
- Willingness to learn new technologies and adapt to changing needs
- Valid Georgia driver's license (for occasional on-site support)