Job Description
Join our dynamic team in Baltimore as an Entry Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service. This role offers comprehensive training and growth opportunities within a supportive environment. Help businesses thrive by providing essential technical support and innovative solutions. Apply today to become part of Baltimore's thriving tech scene!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist users with system setup, configuration, and troubleshooting
- Document incidents and resolutions using ticketing systems
- Collaborate with senior team members on complex technical challenges
- Install, configure, and maintain desktop and mobile devices
- Conduct user training sessions on new technologies
- Monitor system performance and implement preventive measures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)