Job Description
Join Our Team as a Junior IT Support Specialist
We are looking for a motivated and eager individual to join our growing team in Seattle, Washington. This is an excellent opportunity for recent graduates or career changers looking to start their journey in the technology sector immediately. You will play a crucial role in ensuring our employees have the technical support they need to succeed.
Why Join Us?
- Start Immediately: Onboarding begins within 2 weeks.
- Growth Opportunities: Clear path to Senior IT roles.
- Modern Environment: Work with cutting-edge technology and a collaborative culture.
Apply today to secure your spot in our growing department!
Responsibilities
- Provide Tier 1 technical support for hardware and software issues via phone, email, and in-person.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Manage and update the IT asset inventory and documentation.
- Assist in the deployment of new software applications and security patches.
- Monitor system performance and respond to alerts to prevent downtime.
- Collaborate with the IT team to improve internal processes and user satisfaction.
Qualifications
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or a related field is a plus.
- Basic understanding of Microsoft Windows, macOS, and Office 365.
- Strong problem-solving skills with the ability to troubleshoot common technical issues.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Ability to work flexible hours, including some evenings if required.
- Eagerness to learn new technologies and adapt to a fast-paced environment.