Job Description
Launch your tech career with Tech Innovators Inc. as an Entry Level IT Support Specialist in Albuquerque! We're seeking passionate individuals to join our dynamic team and provide essential technical support to our growing client base. This full-time position offers comprehensive training and opportunities for professional growth in a collaborative environment. If you're ready to build your future in IT while serving New Mexico's local businesses, apply today!
Responsibilities
- Provide responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage ticketing systems and document technical resolutions
- Assist with network setup, security protocols, and system maintenance
- Train end-users on software applications and best practices
- Collaborate with senior technicians to resolve complex issues
- Monitor system performance and recommend improvements
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of Windows/macOS operating systems
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid New Mexico driver's license and reliable transportation