Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Oklahoma's thriving tech hub! We're seeking motivated individuals passionate about technology and customer service to join our dynamic team. This role offers hands-on experience with enterprise systems, networking, and cybersecurity fundamentals while working alongside industry mentors. Our collaborative culture provides rapid growth opportunities and comprehensive training programs. If you're ready to build your technical foundation in a supportive environment, apply today and become part of Oklahoma's tech revolution!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT procedures and maintain accurate inventory logs
- Collaborate with senior team members on system upgrades
- Train end-users on new technology implementations
- Monitor system performance and security protocols
- Assist with cloud service administration and troubleshooting
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)