Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of North Carolina's booming tech hub! We're seeking motivated individuals with a passion for technology to provide exceptional technical support to our clients. This is a rare opportunity to start immediately and grow with a dynamic team in one of America's fastest-growing cities. Enjoy competitive benefits, mentorship from industry experts, and a clear path to career advancement.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support via ticketing systems
- Install and configure desktop/laptop systems and peripherals
- Document technical solutions and maintain knowledge base articles
- Collaborate with senior engineers on complex system integrations
- Conduct user training on new technologies and security protocols
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software independently
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional on-site visits