Job Description
Launch your tech career with TechCorp Solutions! We're seeking motivated entry-level IT Support Specialists to join our dynamic team in Charlotte. This immediate-start opportunity offers hands-on experience with cutting-edge technology while supporting our enterprise clients. No prior experience required – we provide comprehensive training!
Join a culture of innovation where your growth is prioritized. Enjoy competitive benefits, flexible scheduling options, and opportunities for rapid advancement. Perfect for recent graduates or career changers passionate about technology and customer service.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for corporate clients
- Document support cases in ticketing system with detailed notes
- Install and configure workstations, peripherals, and network equipment
- Collaborate with senior engineers on complex troubleshooting
- Conduct user training on new systems and protocols
- Maintain inventory of IT assets and software licenses
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid driver's license for occasional on-site visits