Job Description
Start your tech career TODAY in Charlotte, NC! TechFlow Solutions is hiring motivated Entry-Level IT Support Specialists for immediate placement. No experience required – we provide comprehensive training. Join our dynamic team and gain hands-on experience with cutting-edge technology while supporting Fortune 500 clients. Competitive benefits package and rapid growth opportunities available.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate service records
- Collaborate with senior engineers to resolve complex issues
- Assist with network monitoring and security protocols
- Train end-users on new technology implementations
- Participate in 24/7 on-call rotation (rotating schedule)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving and communication abilities
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- Must pass background check and drug screening
- Willingness to obtain CompTIA A+ certification (company-sponsored)