Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about solving technical challenges and delivering exceptional customer service. This role offers comprehensive training, mentorship from industry experts, and a clear path for growth within our dynamic team. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technologies in Chicago's thriving tech hub.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Assist with cybersecurity protocols and system monitoring
- Train end-users on new technologies and best practices
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience preferred
- CompTIA A+ certification or equivalent knowledge