Job Description
Join our dynamic team at TechNova Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our clients. This is your opportunity to grow professionally in a fast-paced environment while working with cutting-edge technologies. No prior experience required – we provide comprehensive training to set you up for success. Immediate start available for qualified candidates ready to make an impact in Chicago's thriving tech scene.
Responsibilities
- Provide first-line technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all technical procedures and maintain accurate ticket logs
- Collaborate with senior technicians to resolve complex technical challenges
- Conduct routine system maintenance and security updates
- Train end-users on new software and best practices
- Assist with network monitoring and basic server administration
- Contribute to knowledge base documentation and process improvements
Qualifications
- Associate's degree or equivalent technical certification (CompTIA A+, Google IT Support Professional)
- Basic understanding of Windows/macOS operating systems and network fundamentals
- Strong problem-solving abilities with analytical thinking skills
- Excellent communication and customer service aptitude
- Ability to work independently and as part of a collaborative team
- Willingness to learn new technologies and adapt to changing priorities
- Valid driver's license and reliable transportation for on-site visits
- US citizenship or legal authorization to work in the United States