Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're a dynamic Virginia Beach-based tech company dedicated to innovation and employee growth. This role offers hands-on experience with cutting-edge systems while providing essential support to our clients. You'll work alongside industry experts in a collaborative environment that values continuous learning. We offer comprehensive benefits, including health insurance, 401(k) matching, and professional development stipends. If you're passionate about technology and eager to build a strong foundation in IT, apply today!
Responsibilities
- Provide technical support to clients via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network administration tasks and security protocols
- Collaborate with senior technicians on complex system issues
- Conduct routine system maintenance and updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred
- Valid driver's license for occasional on-site visits