Job Description
We are currently looking for a dedicated IT Support Specialist to join our team in the Baltimore, MD and Pennsylvania region. This is an urgent opportunity for candidates ready to start immediately. If you have a passion for technology and a knack for solving complex problems, we want to hear from you.
Why Apply?
- Immediate Start: Don't wait—join our team and begin your career journey right away.
- Competitive Pay: Earn a salary between $55,000 and $75,000 depending on experience.
- Modern Environment: Work in a state-of-the-art facility with cutting-edge technology.
Job Summary:
The IT Support Specialist will serve as the first line of defense for our technical needs, ensuring that our employees have the tools and support necessary to succeed in a remote and hybrid work environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues for end-users in a timely manner.
- Install, configure, and maintain workstations, printers, and network peripherals.
- Manage user accounts, permissions, and security access protocols.
- Document all technical issues, resolutions, and procedures in the helpdesk ticketing system.
- Collaborate with the senior engineering team to implement new software deployments and updates.
Qualifications
- High school diploma or equivalent (Associate degree in Computer Science or IT is preferred).
- 1-3 years of professional IT support experience.
- Strong knowledge of Microsoft Windows and Office Suite.
- Familiarity with networking concepts, TCP/IP, and basic troubleshooting.
- Excellent communication skills and a customer-centric attitude.
- Ability to work flexible hours and handle high-pressure situations.