Job Description
Launch your tech career with TechGrowth Solutions! We're seeking passionate entry-level IT Support Specialists to join our dynamic team in Austin. As a cornerstone of our operations, you'll provide essential technical assistance to clients and internal teams while growing your expertise in cutting-edge technologies. Our comprehensive training program ensures you develop critical skills in network administration, cybersecurity fundamentals, and cloud services. Enjoy competitive benefits, mentorship from industry veterans, and a collaborative work environment that values innovation. Join us in shaping the future of tech support!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide Tier 1 technical support via phone, email, and remote access
- Document incident reports and maintain knowledge base articles
- Install and configure workstations, servers, and network equipment
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on complex technical projects
- Participate in cross-departmental IT initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site visits
- Proficiency with ticketing systems (Jira, ServiceNow)