Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! At Tech Innovations Inc., we're passionate about nurturing talent and providing growth opportunities for ambitious professionals. You'll be instrumental in maintaining our cutting-edge infrastructure while gaining hands-on experience in a collaborative environment. If you're tech-savvy, eager to learn, and ready to make an impact, this is your perfect launchpad!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware and software systems
- Document IT processes and maintain accurate service records
- Assist with network administration and security protocols
- Collaborate with senior IT staff on system upgrades and projects
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals and security principles
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)