Job Description
Join Tech Innovations Inc. and kickstart your IT career in Raleigh's thriving tech hub! We're seeking passionate Entry Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. No prior experience required – we provide comprehensive training and mentorship to help you succeed. Enjoy competitive benefits, flexible scheduling, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide in-person and remote technical support via walk-in interviews and scheduled sessions
- Diagnose and resolve hardware/software issues including OS, networking, and security
- Install, configure, and maintain computer systems and peripheral equipment
- Create and maintain documentation for technical procedures and user guides
- Collaborate with senior technicians on complex system implementations
- Conduct user training sessions on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; technical certification preferred (A+, Network+)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- Ability to lift 25 lbs for equipment handling
- Valid driver's license for occasional on-site client visits
- Excellent communication and documentation skills
- Willingness to work flexible hours including occasional weekends