Job Description
Launch your career in Austin's booming tech sector! TechNova Solutions is seeking passionate Entry-Level IT Support Specialists to join our innovative team. This is your opportunity to gain hands-on experience with cutting-edge technology while working in a collaborative environment that values growth and immediate impact. We offer competitive compensation, comprehensive benefits, and a clear path for career advancement. Start immediately and become part of Austin's tech revolution!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical processes and maintain accurate service logs
- Collaborate with senior engineers to resolve complex technical challenges
- Deliver user training on new systems and best practices
- Monitor system performance and proactively address potential issues
- Ensure compliance with security protocols and data protection standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Valid driver's license (for occasional client site visits)