Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Chicago! We're seeking passionate tech enthusiasts to provide exceptional user support and drive innovation. Enjoy comprehensive benefits, professional growth opportunities, and a collaborative environment at our downtown headquarters.
Responsibilities
- Diagnose and resolve hardware/software issues via remote and on-site support
- Install and configure desktop/laptop systems and peripheral devices
- Document technical processes and maintain accurate service records
- Collaborate with senior engineers on network infrastructure projects
- Train employees on security protocols and best practices
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred
- Ability to lift 30 lbs for equipment installation
- Valid Illinois driver's license required