Job Description
Are you a recent graduate or career-changer eager to launch your tech career in Albuquerque? TechCorp Solutions is seeking motivated Entry-Level IT Support Specialists to join our dynamic team! We offer comprehensive training, mentorship, and a collaborative environment where you'll gain hands-on experience with cutting-edge technologies. This is your chance to build a solid foundation in IT while working with industry professionals dedicated to your growth. Join us and become part of Albuquerque's thriving tech community!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with system installations, configurations, and troubleshooting
- Document technical procedures and maintain accurate knowledge base entries
- Collaborate with senior IT staff on security protocols and system updates
- Train end-users on new technologies and best practices
- Monitor system performance and report anomalies
- Participate in IT projects to enhance infrastructure efficiency
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service mindset with patience and adaptability
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional off-site support