Job Description
Launch your tech career in the heart of Dallas! TechNova Solutions is seeking passionate Entry-Level IT Support Specialists to join our growing team. This is your chance to gain hands-on experience with cutting-edge technology while working in a dynamic, collaborative environment.
We offer comprehensive training, mentorship programs, and a clear career path for motivated individuals. Our Dallas hub features state-of-the-art facilities and a culture that values innovation and professional growth. Enjoy competitive benefits, flexible work arrangements, and the opportunity to make a real impact.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document IT incidents and resolutions using ticketing systems
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on system upgrades and projects
- Train employees on new software and technology implementations
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows OS, networking concepts, and cloud platforms
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification or equivalent experience a plus