Job Description
We are seeking a motivated and energetic Entry Level IT Support Specialist to join our dynamic team in Seattle. This role is perfect for recent graduates or career changers looking to break into the technology industry. You will receive top-tier training and mentorship while supporting our diverse client base.
Our Commitment:
We value innovation, diversity, and employee growth. As a growing company, we offer a transparent career path and a collaborative environment where your ideas matter.
Responsibilities
- Provide first-line technical support and troubleshooting for hardware and software issues.
- Assist customers with account setup, password resets, and software installation.
- Log and track all support tickets and interactions in our CRM system.
- Conduct quality assurance checks on completed support tasks.
- Collaborate with senior engineers to escalate complex technical problems.
- Participate in weekly training sessions to stay updated on the latest technology trends.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Basic computer literacy and typing speed of 40+ WPM.
- Excellent verbal and written communication skills.
- A strong desire to learn new technologies and solve problems.
- Ability to work in a fast-paced, team-oriented environment.