Job Description
Are you eager to launch your career in the technology sector? TechNova Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in the heart of Washington, DC. We pride ourselves on delivering exceptional technical services to government and corporate clients.
In this role, you will be the first point of contact for internal technical support, ensuring our team has the tools they need to succeed. This is a fantastic opportunity for recent graduates or career changers looking to gain hands-on experience in a fast-paced, high-level environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career advancement in a thriving industry.
- Training programs to help you grow your technical skills.
- Located in a prime DC location with easy metro access.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems to internal staff.
- Troubleshoot hardware, software, and network connectivity issues in a Windows environment.
- Assist with the deployment, configuration, and maintenance of laptops, printers, and mobile devices.
- Manage user accounts, permissions, and security access protocols.
- Document technical issues and resolutions in the knowledge base to improve service efficiency.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Conduct regular system updates and patch management.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT, Computer Science, or related field preferred).
- Basic understanding of computer hardware, operating systems (Windows), and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills for customer-facing interactions.
- Ability to work independently and manage time effectively in a deadline-driven environment.
- Willingness to obtain necessary security clearances or certifications (we provide training).
- Experience with remote support tools is a plus but not required.