Job Description
Are you looking for a career opportunity with no prior experience required? Apex Digital Solutions is seeking motivated individuals to join our growing team as Entry-Level Support Specialists. We are actively hiring for immediate start dates in our Seattle office and remote locations.
We understand that everyone has to start somewhere. That is why we offer comprehensive training to help you succeed. If you are eager to learn, possess a strong work ethic, and are ready to launch your career in the tech industry, we want to meet you.
Why Apply?
- Immediate Start: Onboarding begins as soon as you are hired.
- No Experience Necessary: We train you on the job.
- Growth Opportunities: Clear pathways for promotion within the company.
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat.
- Log and track all support tickets and interactions in our CRM systems.
- Resolve basic software and hardware issues with guidance from senior staff.
- Maintain a professional and empathetic demeanor with every customer.
- Collaborate with the team to identify trends and improve service protocols.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer literacy and internet proficiency are essential.
- Strong written and verbal communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Reliable internet connection for remote positions.